Especially in regard to elderly parents, overages and customer service?
Cue nearly $180 in overages, 1 mom in tears and 2+ hrs on the phone where I was disconnected twice. I was called back at 11:30pm by one representative leaving a message about her manager’s “offer” but yet when I called in the morning no one knew anything about it. I was repeatedly not able (allowed?!) to speak with a supervisor until I finally was put through to the 7th person I had to re-tell the entire story to, requesting help in rectifying this situation. Mom was charged for incoming calls from landlines – how would ANYONE know if an incoming call was from a LANDLINE????!!!!
They ultimately credited her for 75% of the overages, but still. I still think she’ll be changing her carrier when this contract expires.
Wrong company for the tag line, but….
Can ya hear me now?!